Metlife Nepal Launches Customer Service App

September 15, 2020 | Investopaper

MetLife unveiled a new customer service app offering greater access to information on the insurers’ products and services and a more convenient way for customers to manage their insurance policies with MetLife. The new MetLife Nepal Customer Service App will allow customers to access various MetLife services without having to leave home from their mobile phones. In keeping with the digital theme, MetLife’s Vice President and General Manager, Nirmal Kajee Shrestha unveiled the app to employees and the company’s field force via a virtual event this week.

The MetLife Nepal Customer Service App will be available for free download from both the IOS App Store and Andriod Google Play. Once a customer securely logs in, they will be able to view information like the status of their policy, total premium paid, and premium installments paid, as well as make premium payment for their policies. Customers can sign up to receive policy notifications like premium due dates and full maturity notifications. The app also contains contact information for any type of customer support or inquiries.

Prospective customers can also use the app to view details of various MetLife’s products and submit their information if interested in any product after which they will receive a call back from a MetLife representative. The app contains a premium calculator for any given policy and users can submit their policy inquiries along with attachments through the app.

VP and GM for MetLife Nepal, Nirmal Kajee Shrestha, stated, “MetLife Nepal is committed to expanding its digital capabilities for customers to ensure they can seamlessly access our services anytime from the comfort of home. Our teams have been working relentlessly to continue our service to customers virtually during this pandemic and launch the app in Nepal. With this solution, we will be able to make the lives of our customers more simple and easy as they can access our services from their mobile phones. We will keep working to improve the digital experience for our customers so that they can access our services at home.”

About MetLife Nepal

MetLife has been operating in Nepal since 2001 as a branch of American Life Insurance Company, incorporated in the USA, subsidiary of MetLife, Inc. In Nepal, MetLife provides consumers and businesses with life insurance, accident & health insurance, and employee benefits (group insurance).

About MetLife

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East.


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